SHIPPING & RETURNS

SHIPPING
PLEASE NOTE THAT OUR DELIVERY TIME STARTS FROM THE MOMENT YOUR ORDER IS PROCESSED AND YOU ARE NOTIFIED VIA EMAIL AS TO ITS DISPATCH.
UK MAINLAND STANDARD
2-3 WORKING DAYS
EU STANDARD
3-5 WORKING DAYS
REST OF THE WORLD STANDARD
5-7 WORKING DAYS

IMPORT CHARGES (EU)

ORDERS PLACED FROM COUNTRIES WITHIN THE EU ARE LIKELY TO INCUR A CUSTOMS AND DUTIES CHARGE DUE TO BRITAIN LEAVING THE EUROPEAN UNION. PLEASE NOTE THE SHIPPING FEE DOES NOT INCLUDE THE CUSTOMS AND DUTIES CHARGE, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY ANY CHARGES INCURRED. UNFORTUNATELY WE ARE UNABLE TO ADVISE AS TO THE SPECIFIC FEE LEVIED AS IT IS CHARGED BY CUSTOMS WITHIN THE RECEIVING COUNTRY, BASED ON THE VALUE OF THE SHIPMENT.

PLEASE ENSURE THE CORRECT EMAIL ADDRESS AND CONTACT NUMBER IS SUPPLIED IN ORDER TO AVOID ANY DELAYS WITH CUSTOMS.

IMPORT CHARGES (REST OF THE WORLD)

PLEASE NOTE THE SHIPPING FEE DOES NOT INCLUDE THE CUSTOMS AND DUTIES CHARGE, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY ANY CHARGES INCURRED. UNFORTUNATELY WE ARE UNABLE TO ADVISE AS TO THE SPECIFIC FEE LEVIED AS IT IS CHARGED BY CUSTOMS WITHIN THE RECEIVING COUNTRY, BASED ON THE VALUE OF THE SHIPMENT.

PLEASE ENSURE THE CORRECT EMAIL ADDRESS AND CONTACT NUMBER IS SUPPLIED IN ORDER TO AVOID ANY DELAYS WITH CUSTOMS.


RETURNS
ITEMS CAN BE RETURNED IN THEIR ORIGINAL CONDITION WITHIN 14 DAYS OF THE ORDER PURCHASE DATE, OR WITHIN 14 DAYS OF RECEIVING YOUR ITEMS IN THE CASE OF A PRE-ORDER. 

CLICK HERE FOR RETURNS FORM
 
PLEASE ENSURE YOU RETURN YOUR UNWORN ITEM(S) AS SOLD, COMPLETE WITH THE ORIGINAL PACKAGING, SWING TAGS, LABELING AND WITH THE DOWNLOADABLE RETURNS FORM (COMPLETED ACCURATELY) ENCLOSED TO ENSURE THE PROCESSING OF YOUR EXCHANGE AND/OR RETURN.
 
WE RECOMMEND THE USE OF A RECORDED DELIVERY SERVICE UPON SHIPPING YOUR RETURN OR EXCHANGE AS COOBA LONDON LTD. ARE NOT LIABLE FOR THE SHIPPING OF RETURNS OR ANY RETURNS LOST IN TRANSIT.
 
ALL EXCHANGES ARE SUBJECT TO EXISTING STOCK LEVELS.
 
ALL REFUNDS ARE PROCESSED WITHIN 14 DAYS OF RECEIPT AND WILL BE PROCESSED VIA THE SAME METHOD OF PAYMENT RECEIVED.
 
RE-SHIPPING IS COMPLIMENTARY ON ALL EXCHANGES WITHIN THE UK.
 
WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGES OR RETURNS THAT DO NOT ADHERE TO THE ABOVE POLICY.